Projects
A growing body of work, organized by where it lives.
Three threads run through everything I build right now: service operations, cloud and infrastructure, and applied artificial intelligence. Each section below has a brief overview. Click through for the full case study.
Service Operations
Jira Service Management Transformation
2024 to 2025. Designed automation workflows, optimized knowledge base architecture, and integrated AI enabled support across an enterprise service platform.
Outcome: 20 percent reduction in IT support ticket resolution time.
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Cloud and Infrastructure
Azure Cloud Optimization and Monitoring Suite
2024. Built Grafana dashboards, automation runbooks, and cloud resource policies for cloud migration and operational visibility across hybrid environments.
Outcome: the organization's first measurable view of cloud and service performance across 500+ users.
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Applied AI
Applied Artificial Intelligence
Ongoing. A working section that holds my Master's coursework, the articles I am reading for research, and the notes I am taking as I go. Less a single project, more a place to think out loud about AI in practice.
- · Course projects from the MSc in Applied AI at Lipscomb University
- · Reading list of articles with short notes
- · Research notes and working drafts